Due to recent changes made by Valve in terms of CS2 trading and Trade reversals, we're updating how P2P Shop works. Sending and receiving an item remains the same, the changes apply on how they're confirmed on the website and when the listings are completed.
Once the trade has been made:
Sellers are required to manually confirm that the item has been sent.
Buyers are required to manually confirm that the item has been received.
Once both confirmations have been done, the trade will then go into Trade Protected Status over the next week until the trade has been completed successfully and is beyond the Trade reversal on Steam. This means that the balance for the trade is locked and held for 7(+1) days to ensure the trade is completed.
Note: Buyers are given a grace period to report any issues regarding the listing, hence the trade is held in Trade Protected status for an extra day. Sellers will be credited after this time period.
Sellers can see the exact time they'd be credited for the listed over a the P2P Shop>Listed Items page. Example below:
Disputes: There are no changes do on how Disputes work. A dispute may be opened by either the seller or buyer in these cases:
If the seller has sent the item and the trade offer has been accepted by the buyer, the seller can open a dispute and the funds will remain locked while it's resolved.
If the buyer has not received any trade offer for the item within time, the buyer can open a dispute.
Note: If the seller marked the item as sent and the buyer didn't act on the listing - didn't confirm nor opened the dispute - we'll automatically open a dispute when the trade timer ends.
All disputed cases are to be manually reviewed by the support team. You're required to contact us and provide video evidence.