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My game froze and I did not get my winnings.
My game froze and I did not get my winnings.
NSGDX avatar
Written by NSGDX
Updated over 2 years ago

In case your game freezes, crashes, a round does not end in your feature/bonus buy or bet outcome hasn't generated. Please follow these steps:

  • Try reloading the page with Ctrl+F5.

  • Ensure you have selected the correct balance when entering the game. You can switch between Bux and Bonus balance by clicking on your balance in the top right.

  • Try clearing your browser cache or using a different browser.

If the problem persists then contact our live support and we'll assist with the issue.

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